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Our commitment to your health & wellbeing
Our commitment to you, your experience, and your health, safety, and wellbeing will always take precedence.
Emerald Cruises, as part of Scenic Group, works with the Cruise Lines International Association (CLIA), State and Federal governments, and local and international Government Health agencies to ensure our protocols meet and exceed regulatory requirements. In addition, we continuously implement the newest insights to help us safeguard the health and safety of our guests and staff, while ensuring the best guest experience possible.
Our health & safety procedures and recommendations
River cruise safety
Your safety is paramount to us, which is why we adhere to comprehensive protocols to ensure your physical and mental wellbeing when you board our Star-Ships for a river cruise through Europe or Southeast Asia.
Being prepared for a range of eventualities provides peace of mind while you’re on your river cruise. As such, we recommend you consider purchasing travel insurance to cover unforeseen circumstances that may arise, such as medical or repatriation needs.
As your departure draws nearer, we will be in contact, sending across any travel documents you may need and providing updates.
While we make every effort to ensure our travel partners conform to the same high health & safety standards as we do, please be aware that third parties operate independently from us, and we share no responsibility for any services rendered on your behalf.
For peace of mind when arranging your own transportation, we recommend choosing a flight or non-flight operator you know you can trust.
If the journey to your Star-Ship has been arranged us, we’ll be on hand every step of the way, providing transport and ensuring cleanliness is observed at every opportunity.
We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation, you will be able to arrive and depart from your Star-Ship smoothly and with safe social proximity in mind. And, of course, every time you return to your Star-Ship, our crew will be there to greet you with a warm smile.
Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. They will ensure health and safety protocols are followed on a daily basis.
The on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
The spacious surrounds of our Star-Ships in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our vessels to further reduce risks. Contact-free hand sanitiser dispensers will be readily available in all public spaces and guest corridors on board, whilst automated doors and contact-free guest servicing will minimise the number of touchpoints.
Our river ships are also equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.
As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our Star-Ships.
You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
After disembarking your Star-Ship, clean, air-conditioned transport will be arranged by us to take you to the airport for your return flight home.
Yacht cruise safety
Your safety is paramount to us, which is why we adhere to comprehensive protocols to ensure your physical and mental wellbeing when you board our luxury yachts to sail the Med, the Caribbean, Central America, and beyond.
Being prepared for a range of eventualities provides peace of mind while you’re on your yacht cruise. As such, we recommend you consider purchasing travel insurance to cover unforeseen circumstances that may arise, such as medical or repatriation needs.
As your departure draws nearer, we will be in contact, sending across any travel documents you may need and providing updates.
While we make every effort to ensure our travel partners conform to the same high health & safety standards as we do, please be aware that third parties operate independently from us, and we share no responsibility for any services rendered on your behalf.
For peace of mind when arranging your own transportation, we recommend choosing a flight or non-flight operator you know you can trust.
If the journey to your luxury yacht has been arranged us, we’ll be on hand every step of the way, providing transport and ensuring cleanliness is observed at every opportunity.
We have adjusted the various touchpoints of your journey, allowing you to check in and check out in a completely contact-free way. Through a phased embarkation, you will be able to arrive and depart from your luxury yacht smoothly and with safe social proximity in mind. And, of course, every time you return to your yacht, our crew will be there to greet you with a warm smile.
Our captains, hotel managers, and cruise directors, alongside their exceptional teams, will deliver a first-class level of service during your time travelling with us. They will ensure health and safety protocols are followed on a daily basis.
The on board crew will be increasing and enhancing our already frequent and high standard cleaning protocols in public areas and suites, leaving surfaces and spaces spotless. Additional care and attention will be paid to high contact zones, such as communal restrooms and dining facilities.
The spacious surrounds of our luxury yachts in combination with the guest numbers provide ample room for you to relax, allowing for an abundance of personal space. We are introducing contact-free movement across our vessels to further reduce risks. Contact-free hand sanitiser dispensers will be readily available in all public spaces and guest corridors on board, whilst automated doors and contact-free guest servicing will minimise the number of touchpoints.
Our yachts are also equipped with air circulation systems. These systems ensure there is no re-circulation of inside air on board. When you are relaxing in your stateroom or suite, you will be breathing air from outside that is channelled directly to your stateroom or suite. The air will also be released from your stateroom or suite directly to the outside.
As well as enhancing our health and safety protocols on board and with our crew, we’re working closely with our local partners. We have forged long-standing relationships with our local partners, all of whom have been carefully selected for their expertise and high levels of service and are committed to ensuring your safety. They will receive extensive training to adhere with our enhanced protocols. We will also introduce strict control and screening procedures for anyone boarding our yachts.
You can also rest assured that we will monitor social proximity, allowing you to travel safely, with plenty of personal space.
After disembarking your luxury yacht, clean, air-conditioned transport will be arranged by us to take you to the airport for your return flight home.
Additional information
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