Yes. The Scenic & Emerald Rewards Program is available to anyone who has made a booking and returned from a Scenic or Emerald journey.

It is FREE to join once you have made a booking and returned from a Scenic or Emerald journey.

MyRewards are calculated based on 1% of   all guest spend made directly through Scenic Group including cruise, land journeys and flights. MyRewards are not earnt on port charges and taxes, flight taxes, credit card fees and gratuities (if applicable).

When a single booking is made for multiple people, each traveller earns their own MyRewards, not the person who made the booking. The booker will only earn MyRewards on the share of the booking that relates to their own travel. 

Scenic and Emerald MyRewards will be applied on the day following the last day of your cruise or land journey. 

Your MyRewards are linked to the original booking currency. For example, if a guest makes a booking in AUD, the earned points will be valued and redeemed in AUD.

This feature will not be available at time of launch and will be released in the coming months. Once available, members may request a one-time change of their MyRewards currency to match their country of residence. The conversion is processed using the daily spot rate plus a fee of 5% and an amendment charge of 50 $/EUR/ will also be applied to the converted amount.

No, there is no minimum or maximum number of MyRewards that can be earnt and applied to a particular booking.

MyRewards will be valid to apply to a new booking, 3 years from the date of issue.

You will be able to see the amount and validity date of your MyRewards as part of the monthly loyalty email. If you are not opted in to email communications, you can access this information by phoning the Scenic or Emerald call centre. 

MyRewards can be applied to cruise and land bookings by contacting our reservations team or your travel agent. Simply inform them that you would like to use your MyRewards, and the value will be deducted from the total balance of your booking.

No, deposits must be paid as per our current terms and conditions.

Your travel agent can view your MyRewards balance directly in the agent booking system.

If you would like to use your MyRewards, simply inform your agent. Once you authorise it, they can apply the MyRewards value to your cruise or land booking and the amount will be deducted from your remaining balance. 

MyRewards can only be applied at the time of booking. Because they are credited after you complete your first trip, they will not be available to use on a second back‑to‑back booking that has already been confirmed. 

The number of dollars you will receive post travel will change in-line with your new booking value.

If you are approved for early disembarkation, you will still receive your MyRewards as normal.

Your MyRewards are calculated based on the value of your booking, so if your booking value is adjusted, your MyRewards value will also adjust.   

MyRewards cannot be transferred to friends or family. They can however be used between guests who are travelling together on the same booking.

MyRewards are not a cash equivalent and cannot, under any circumstances, be converted or refunded in cash.

Status Points are the points you earn when you travel with Scenic or Emerald. The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Unlike Scenic and Emerald ‘MyRewards’, your Status Points cannot be used as credit on future bookings or purchases; they exist solely to help you move up through the membership levels. 

Status Points do not expire with the Scenic & Emerald Rewards program and once earned, will be yours for life.

You can check your status points balance by contacting our reservations team or by referring to your membership emails, where your current balance is displayed.

Existing Gold Members will receive their status points on 9th February 2026. New members who join the program after 9th February will receive their 1000 status points on the day after the last day of their cruise or land journey.

The number of Status Points you receive depends on your booking type (for example, ocean vs river cruising) and your suite category, with higher suite types earning more points. Please see here the detailed status points breakdown per booking type. 

Nothing at all, we’ll take care of everything.

Your new Scenic & Emerald Rewards membership tier will be calculated using your previous bookings and existing status points across both programs. From 9 February 2026, your membership will transition automatically as the current program terms conclude and the new terms commence.

Once the program launches, we’ll be in touch with all the details you’ll want to know, including your tier status, points balance and program highlights.

Right now, some members have two separate loyalty numbers, one for Scenic Club and one for Emerald EXPLORER. With the new Scenic & Emerald Rewards program, every member will have their own unique loyalty number. 

For most people, this is simple: if you have only Emerald bookings, your Emerald number will be kept; if you have only Scenic bookings, your Scenic number will be kept. For members who have booked with both brands, your Scenic number will be kept. 

You will receive an email with your new loyalty program number at the time of launch and as part of the monthly loyalty email.  If a customer loses their email or are not opted in then they can check this by phoning the call centre.

Travel agents can access all the guest’s loyalty details - including their loyalty number, status points and MyRewards balance - via the normal agent interface.

No, guests do not need to add their own loyalty number when they are making a booking as their points will automatically be added based on email address.

Any new ‘Refer a Friend and Welcome Home vouchers will cease to be issued from 9 February 2026 as part of the program changes.  These will also cease to be issued for any bookings made prior to 9 February with a travel period after 1 January 2028.

Welcome Home and Refer a Friend vouchers already issued remain valid for up to two years from their date of issue; however, vouchers will not be issued for bookings made before 9 February that travel after 1 January 2028.

Please contact the call centre who can assist to check your profile and advise if you have any valid vouchers.

Welcome home hampers for Emerald Tier will be retired with the new program, following a review of this benefit in line with customer preferences. As an alternative additional value benefit 2 x private transfers for guests at the start and end of their journey will be offered. 

We will not be issuing promotional points within the new Scenic & Emerald Rewards program.

The Scenic Gold Tier will become the new Scenic & Emerald Rewards Gold Tier. The benefits for this tier remain the same. 

As part of the new program launch, existing Gold members will be offered a one‑time bonus of 1,000 status points, which will be automatically added to your points balance.

The Platinum tier is being consolidated and merged into Diamond. All existing Platinum members will be automatically upgraded to 15,000 in line with the Diamond tier when the new program launches. 

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

Please also be advised that due to operational limitations guests within this tier will only be able to access on board benefits from 1 June 2026.

The points required to reach the new Diamond tier will increase from 10,000 to 15,000, reflecting the elevated recognition this tier offers. All existing Diamond members will have their points automatically topped up to 15,000 at launch.

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

To avoid confusion with the Emerald Cruises & Tours brand, the name of the current Emerald tier is being changed to Sapphire. The points required to reach the new Sapphire tier will increase from 25,000 to 30,000, reflecting the elevated level of recognition associated with this tier.  

All existing Emerald members will have their points automatically topped up to 30,000 at launch.

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

In addition, Welcome home hampers will be retired with the new program, following a review of this benefit in line with customer feedback. 2 x private transfers for guests at the start and end of their journey will be offered as an alternative benefit.  

The points required to reach the new Chairman’s Club tier will increase from 45,000 to 50,000, reflecting the exceptional prestige and distinction of this invitation-only tier.  

Existing Chairman’s Club members with a points balance between 45,000 – 49,999  have their points topped up to 50,000 at launch.

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

The Silver tier is being consolidated and merged into Gold. All silver members will be automatically upgraded to the new Gold tier when the new program launches and members will receive all the benefits of the Gold tier.

As part of the new program launch, we are also delighted to offer existing Emerald Silver members a one‑time bonus of 1,000 status points, which will be automatically added to your points balance.

The Emerald Gold Tier will become the new Scenic & Emerald Rewards Gold Tier. The benefits for this tier remain the same. 

As part of the new program launch, existing Gold members will be offered a one‑time bonus of 1,000 status points, which will be automatically added to your points balance.

The points required to reach Diamond will increase from 10,000 to 15,000 points in-line with the depth of recognition for this tier. All existing Diamond members will have their points automatically topped up to 15,000 at launch.

The program benefits remain similar however please note that Refer a Friend and Welcome Home vouchers are being retired and will not exist within the new program.

If your cruise is cancelled you will receive a refund of your booking which will include a reversal of the status points and MyRewards that you would have earnt.

The Scenic Group cancellation policy applies to all cancelled bookings. If you paid part of your booking using MyRewards, your cancellation penalties will always be settled using your monetary payment first. 

For example: if 80% cancellation penalties are due and 30% of the booking was paid with MyRewards, the penalties are settled with 70% cash and 10% MyRewards.  Any MyRewards reinstated will be returned with the original accrual and expiry dates. For more information please refer to the loyalty program terms and conditions.